This page (together with the documents referred to on it) tells you the terms and conditions on which we supply any of the goods (“Goods”) listed on our website http://www.zenbedrooms.co.uk (“our site”) to you. http://www.zenbedrooms.co.uk is the property of Zen Bedrooms Ltd, registered in the UK under company number 07283788 at 3 Fountain Centre, Lensbury Avenue, London, SW6 2TW
1.1. We will refund you if you inform us within 7 days of receiving your product. If there is no fault with the product you will be liable for all delivery and return costs.
1.2. You will not have any right to cancel a Contract for the supply of any Goods that were made to your explicit specifications or which have been clearly personalised for your use.
2.1. Different products have different delivery costs, this will be calculated during the order process.
2.2. Delivery of Goods will take place at the address entered during the order process. If you want delivery to another address then we need to receive notification by email.
2.3. Provided that we deliver the Goods to the address you have specified in the order (or any other address agreed by us in writing) then the Goods will be deemed to have been delivered and we will not be liable to you for non-delivery of the Goods. We do not have to satisfy ourselves that the person who accepts delivery at the address you have provided is you (or is a person authorised by you to accept delivery of the Goods).
2.4. Goods are only delivered by us or by a third party (XDP, FedEx, ParcelForce or UPS depending on your product) contracted to undertake delivery on our behalf to the inside of your doorstep. If you request that Goods are taken anywhere else then we or any third party contractor shall not be liable for any damage to fixtures, fittings or the structure of your accommodation (e.g. plasterwork, brickwork) that may occur. Such an action is undertaken at your own risk.
2.5 Goods are normally dispatched within 7 days of order, on a 48 hour service from one of our delivery partners
3.1. If the Goods have been delivered by us but you have changed your mind, you will be responsible for returning them to us at your own cost. We do not offer a collection service.
4. PRICE AND PAYMENT
4.1. Our prices exclude delivery costs, these will be added to the total amount due during the order process.
4.2. Our site contains a large number of Goods and it is possible that some of the Goods listed may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where the correct price is lower than our stated price, we will charge the lower amount when dispatching the Goods to you. If a correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Goods, or reject your order and notify you of such rejection.
4.3. We are under no obligation to provide the Goods to you at the incorrect (lower) price, even after we have sent you an Order Confirmation.
4.4. Payment for all Goods must be by PayPal or by a credit or debit card. Your credit or debit card will be charged at the time the order is made.
4.5 We do not store credit card details nor do we share customer details with any 3rd parties
5 OUR REFUND & EXCHANGE POLICY
5.1. You are liable for a refund if you inform us within 7 days of receiving the Goods.
5.2. If the Goods are defective, we will refund you for the Goods and delivery charge. Alternatively, we will replace the Goods at no cost to you.
5.3. If the Goods are not defective, you will be liable for all delivery and collection charges and we will not refund or exchange the product.
5.4. If you're liable for a refund we will send a confirmation email and will refund all owed amounts within 30 days of the confirmation email.
5.5 In order for us to assess whether the goods are defective, you will need to return the products to us at your own cost. If there is deemed to have been a defect with the product, we will reimburse you for the delivery costs both ways. If it is deemed that the product was not faulty we will not refund you for the product or the outbound or inbound delivery costs. You will also be responsible for collecting the product from our warehouse
5.6 Please note, after 7 days, we do not refund products unless faults occur as per our 10 year warranty.
6. OUR LIABILITY
6.1. Our liability for losses you suffer as a result of us breaking this agreement is strictly limited to the purchase price of the Goods.
6.2. We shall not be liable for a breach of warranty unless:
a) You give us written notice of the defect within seven days of the time you discover or ought to have discovered the defect; and
b) we were given reasonable opportunity after receiving your notice of defect to examine the Goods in question and you (if asked by us to do so) shall make the Goods available for collection by us at our cost for the examination to take place at our business address.
c) you make any further use of such Goods after giving notice of the defect to us
d) if the defect arises as a result of fair wear and tear, wilful damage, negligence, misuse or your failure to follow our oral or written instructions as to the storage, assembly or use of the Goods
e) You alter or repair the Goods without our prior written consent.
7. WRITTEN COMMUNICATIONS
7.1. Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing
8. EVENTS OUTSIDE OUR CONTROL
8.1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (“Force Majeure Event”).
8.2. A Force Majeure Event includes any act, event, non-happening, omission accident or Act of God beyond our reasonable control.
8.3. Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.
9. OUR RIGHT TO VARY THESE TERMS AND CONDITIONS
9.1. We have the right to revise and amend these terms and conditions from time to time.
9.2. You will be subject to the policies and terms and conditions in force at the time that you order Goods from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Delivery Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Goods).
10. PRIVACY AND SECURITY POLICY
10.1. If you wish to make an online purchase from us, then you will be required to provide certain personal information as a necessary prerequisite of being able to place an order.
10.2. Your information will be kept secure. You may contact us at any time for access to your information in order to ensure that the information is correct and up to date.
10.3. From time to time, we may use your correspondence information for direct marketing purposes linked solely to Zen Bedrooms and which we believe are of a legitimate interest to you as our customers. You are free to opt out of direct marketing at any time by providing written notice of your request to firstname.lastname@example.org
11. LAW AND JURISDICTION
11.1. Contracts for the purchase of Goods through our site will be governed by law. Any dispute arising from, or related to, such Contracts shall be subject to the non-exclusive jurisdiction of the courts of the USA